Refund Policy

1. All Sales Are Final

All purchases made on atenu.org are final and non-refundable. This includes premium courses, Model Exam full analysis packages, and any other paid products or services. No refunds will be issued once payment is completed.

2. Why No Refunds?

Atenu is a digital e-learning platform. All paid products are delivered electronically and made available for immediate access upon payment. Because digital content cannot be returned once accessed, all sales are final.

3. Free Content

The vast majority of Atenu’s resources — including courses, QuickNotes, Anki flashcards, past exams, simulators, and the scholarship database — are completely free. We encourage you to explore our free content before making any purchase.

4. Payment Methods

We accept bank transfers to Zemen Bank and Commercial Bank of Ethiopia (CBE). Please verify your purchase details carefully before completing payment.

5. Technical Issues

If you experience a technical problem that prevents you from accessing content you’ve paid for, contact us and we’ll work to resolve it promptly.

6. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Continued use of Atenu after changes constitutes acceptance of the updated policy.

7. Contact Us